Refund & Escrow Policy
Last updated: 17 July 2026
5alsana holds payment in escrow to protect both sides. This policy explains when money is released or returned.
How escrow works
When a client accepts an offer, the full amount (task price plus service fee) is charged and held by 5alsana. The tasker does not receive the money until the task is confirmed done.
Release to the tasker
When both the client and the tasker mark the task complete, the task price is released to the tasker's payout wallet. The service fee is retained by 5alsana.
Cancellations before work starts
If a task is cancelled before the tasker begins, the held amount is refunded to the client. The service fee is refunded in this case.
Disputes
If the client and tasker disagree on whether the task was done, either side can raise a dispute. 5alsana reviews the messages and evidence and decides whether to release the funds to the tasker or refund the client. Our decision is final.
Refund timing
Approved refunds are returned through Paymob to the original payment method. Banks usually take a few business days to post the refund.
No deductions
When a refund is approved, you get back the full amount you paid. 5alsana absorbs the card processing costs. Nothing is deducted from your refund.
Service fee
The service fee is non-refundable once a task is completed. It is refunded only when the whole payment is refunded before work starts.
Legal entity details will appear here before payments go live.
Questions? Email noreply@falakeg.com.